CETECOM GmbH / Holding
Im Teelbruch 116
45219 Essen, Germany
Phone: +49 (0) 20 54 / 95 19-0
Fax: +49 (0) 20 54 / 95 19-150
Registered: Amtsgericht Essen, Germany (Reg.-No.: HRB Essen 8984)
Managing Directors: Wilfried Klassmann (CEO), Jens Passe, Markus Ridder
VAT No.: DE 119671605
Thank you for the interest you have shown in our website. Protecting your personal data and your privacy is particularly important to us and we want you to feel safe when visiting our website. Personal data which is collected when you visit our website is processed in accordance with data protection regulations. This data protection declaration does not apply to websites of other providers to which we provide links from our pages.
This website is operated by CETECOM GmbH (Im Teelbruch 116, 45219 Essen, Germany, “CETECOM”). CETECOM is the controller of your personal data in the meaning of Art. 4 no. 7 of the EU General Data Protection Regulation (“GDPR”).
When you visit our website, we automatically record:
We will use this information to improve our services and to make our website more user-friendly as well as for statistical and security purposes. We will not combine such data with personal data you may provide to us. We will delete log-files after seven days unless in case of suspicion of an illegal use of our website.
Further personal data is only processed if you provide it to us.
If you order from us, we will collect your name, address and email address to process your order and to communicate with you in connection with your order. If you order from us and pay electronically, we will also collect your credit card or other financial account information to process your order. In such case the collection and processing of your personal data is based on Art. 6 para. 1 (b) GDPR (necessary for the performance of a contract with you).
If you register for our newsletter, we process the personal data you provide to us at the registration for the purpose of sending you our newsletters. Furthermore, we collect the following data when you register: date and time of registration, login information. In such case the collection and processing of your personal data is based on your consent in accordance with Art. 6 para. 1 (a), 7 GDPR. Our newsletters enable us to analyse the behavior of the recipient (e.g. it can be analysed how often a link in the newsletter has been clicked, or whether a certain previously defined action has been carried out after clicking on a link in the newsletter). You may opt out from the receipt of our newsletter by emailing us at firstname.lastname@example.org or via a link at the end of each newsletter.
If you register for one of our webinars, we process the personal data you provide to us at the registration for the purpose of your participation at the webinar. In such case the collection and processing of your personal data is based on your consent in accordance with Art. 6 para. 1 (a), 7, 49 GDPR.
If you use the contact form or the live chat function on our website, we process your personal data that you provide to us in the course of your use of these functions for the purpose of processing the communication. If you contact us using the email address or phone number published on our website, we will collect your personal data that you provide to us in your email or over the phone. Our data processing only serves the purpose of processing the communication with you. This constitutes our legitimate interest in the data processing. The legal basis for the data processing is Art. 6 para 1 (f) GDPR. If the communication aims at conclusion of a contract, the additional legal basis for the data processing is Art. 6 para. 1 (b) GDPR.
Your personal data is used solely for the purpose of technical administration, processing your order, customer management, marketing (subject to your prior consent), and only to the extent necessary in each case.
Any personal data is only shared with public authorities and government organisations if stipulated by applicable law. In such case the sharing of your personal data is based on Art. 6 para. 1 (c) GDPR (necessary for compliance with a legal obligation).
We share your personal data with other CETECOM affiliates only if your inquiry concerns such affiliate. In such case the sharing of your personal data is based on Art. 6 para (1) (b) GDPR.
We may engage certain trusted third parties to perform functions and provide services to us. We may share your personal data with these third parties, but only for the purposes of performing these functions and providing such services and subject to the required data processing contracts. We ensure that in connection with the engagement of our service providers we comply with the provisions of Art. 28 GDPR. We engage only service providers who provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the processing ensures the protection of your rights. We primarily engage service providers located within the European Economic Area. Should we engage service providers in third countries (i.e. located outside of the European Economic Area), we make sure that an adequate level of data protection is ensured at the recipient in accordance with Article 44 GDPR.
For contact management and inbound marketing we use the service provider HubSpot Germany GbmH (Unter den Linden 26, 10117 Berlin, Germany, “HubSpot”). HubSpot manages our newsletter and sends automated messages for us, operates the contact form and the live chat function on our website, sets landing pages and creates Calls-to-Action (CTA), manages our contacts (CRM), analyses the use of our website and the performance of our marketing activities. You can find more information on the marketing software of HubSpot at https://www.hubspot.com/products/marketing. We concluded a data processing agreement with HubSpot in accordance with Art. 28 GDPR (https://legal.hubspot.com/dpa). HubSpot may disclose personal data to its parent company, HubSpot, Inc. in the United States in connection with the provision of its services. To provide appropriate guarantees under Art. 44-49 GDPR, HubSpot, Inc. joined the EU-US Privacy Shield Framework (Art. 45 para. 3 GDPR). You can find more information on privacy at HubSpot at https://legal.hubspot.com/privacy-policy.
If you register for our newsletter, the personal data you provide to us at the registration (salutation, first name, last name, email address, company, topics of interest) will be disclosed to CleverReach GmbH & Co. KG (Muehlenstr. 43, 26180 Rastede, Germany) for the purpose of sending and managing our newsletters by using the CleverReach email marketing software.
If you register for one of our webinars, the personal data you provide to us at the registration (first name, last name, email address, position, company) will be disclosed to LogMeIn (LogMeIn Ireland Limited, Bloodstone Building Block C, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland, email: email@example.com) for the purpose of operating and managing our webinars.
Our staff are bound to observe confidentiality.
Our website contains links to other websites which are not covered by this data protection declaration. When offering links to other sites, we try to ascertain that they meet our standards. However, we have no control over either the contents or the observance of data protection regulations by the respective providers. Therefore, we do not have any liability for any possible illegal, incorrect or incomplete content provided at those websites or for any damages resulting from the use of those websites. When visiting another website, please find out what regulations apply there.
The Website uses the social plug-in of LinkedIn Corporation (2029 Stierlin Court, Mountain View, California 94043, USA). Initially, the plug-in is deactivated. If you click on the respective button, you will be asked to sign-in to the social media provider in a new window. In such case, a cookie is placed on your computer. If you do not click on this button or you are not signed in with the social media provider, no cookie will be placed on your computer. If you are a user of the social media network and signed in, and you click on the button, this information will be assigned to your profile at the social media provider. If you interact with the plug-in, such information will be sent from your browser directly to the social media network and stored there. You can find further information on the purpose and extent of collection and processing of your data by the plug-in provider as well as your respective rights and choices in the privacy statement of the provider: https://www.linkedin.com/legal/privacy-policy. LinkedIn joined the EU-US Privacy Shield framework (https://www.privacyshield.gov/EU-US-Framework).
We integrated YouTube videos in our online offer. Such videos are stored at https://www.youtube.com/ and can be played directly from our website. If you do not play the videos, no data of yours will be transmitted to YouTube. Only if you play a video, data will be transmitted. We have no influence on such data transmission. The transmission takes place regardless of whether you have a user account where you signed in or you do not have a user account. If you are signed in with Google, your data will be assigned to your account. If you wish that your data is not assigned to your profile, you need to sign out before clicking the respective button. You can find further information on the purpose and extent of collection and processing of your data by YouTube in the privacy statement: https://policies.google.com/privacy?hl=en&gl=us. Google processes your data also in the US, and joined the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework).
We put technical and organisational safety measures in place to protect the data we administer against accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Our safety measures are continually optimised in an ongoing process.
We store your personal information as long as required for the individual purpose for which they have been collected, or as necessary to comply with our legal obligations.
Upon request, we will inform you in writing as to whether and, if so, what personal data we have stored about you, in accordance with existing law. You may view your personal data at any time free of charge and request their correction and/or deletion and/or blocking. For this purpose and/or for more information, please contact us at firstname.lastname@example.org.
You have the right to receive the personal data we retain about you in a structured, commonly used and machine-readable format. Upon your request, we will transfer your personal data to another data controller. In order to exercise any of the rights mentioned in this section or should you have any questions regarding the processing of your personal data, please contact us at the email address indicated above. You may also contact our data protection officer at email@example.com, who will be happy to provide any information you may require or deal with any suggestions or complaints you may have.
You also have the right to lodge a complaint with the competent data protection authority.
If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA”). The CCPA provides rights to California consumers to have notice about the collection and use of their personal information, request access to their personal information, request deletion of their personal information, request to opt out of the “sale” of personal information where such information is sold, and to not be discriminated against for exercising such rights.
This section describes those rights as they apply to our Data Privacy practices and how you can exercise them.
Information We Collect, Use, and Disclose
In the preceding 12 months, we have not sold personal information within the meaning of the CCPA .
Right to Access
You can request access to your personal data that we have collected, used, and disclosed in the preceding 12 months.
Right to Deletion
You can also request that we delete your personal information. We may not delete all of your personal information if one of the following exceptions applies:
We will not discriminate against you for exercising any of your rights under the CCPA and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
To submit a request to access or a request to delete, please email us at DataPrivacy@cetecom.com or call us toll free at 1-800-580-1934.
Once we have verified your identity, we will address your request as promptly as we are able. So that we can verify your identity, it will be helpful to include the following information with your request : your name, your organization’s name, email address and phone number.
In order to designate an authorized agent to act on your behalf, you must provide the authorized agent with written permission to do so, and your authorized agent must submit that written proof at the time they make the request on your behalf.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA, “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States, a country that does not offer an equivalent level of protection of privacy to that applicable in the European Union. In case of activation of the IP anonymization, only abbreviated IP addresses will be further processed, so that a direct connection to the individual user is eliminated. Google will truncate/anonymize the last octet of the IP address within Member States of the European Union or in other states parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website.
Further information concerning the terms and conditions of use and data privacy can be found at https://marketingplatform.google.com/about/analytics/terms/us/ or at https://policies.google.com/privacy?hl=en&gl=us. Please note that on this website IP anonymization is activated, i.e. the Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).
We concluded a data processing agreement with Google. When using Google Analytics, we implement the strict provisions of the German data protection authorities. Google, Inc. obliged itself to process all personal data received from the EU in accordance with the EU-US Privacy Shield Framework (Art. 45 para. 3 GDPR). You can find more information on the Privacy Shield Framework here.
The tracking code of HubSpot sets a number of tracking cookies when you land on our website. You can find detailed information on such cookies at https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser.
The information generated by the cookies relating to your use of the website may be disclosed to and stored by HubSpot’s parent company, HubSpot, Inc. in the United States, i.e. in a country not ensuring an adequate level of data protection compared to the EU. In order to ensure appropriate guarantees in line with Art. 44-49 GDPR, HubSpot, Inc. is certified under the EU-US Privacy Shield Framework (Art. 45 para. 3 GDPR).
You can find more information on privacy at HubSpot at https://legal.hubspot.com/privacy-policy.